Privacy Policy & Cookie Policy for Thames Valley Recovery  

Last Updated: October,2023 

Thames Valley Recovery, hereafter referred to as “we,” “us,” or “our,” is committed to safeguarding your privacy and ensuring the security of your personal information. We understand the importance of trust when it comes to vehicle recovery and related services. This privacy policy outlines how we collect, use, disclose, and protect your personal information. 

1. Information We Collect 

In the course of providing our services, we may collect various types of personal information: 

1.1 Information You Provide 

  • Contact Information: including your name, email address, phone number, and mailing address. 
  • Vehicle Information: such as make, model, and license plate number. 
  • Billing Information: for processing payments related to our services. 

1.2 Automatically Collected Information 

  • Log Data: including your IP address, browser type, and operating system. 
  • Usage Data: capturing your interactions with our website and services. 

2. How We Use Your Information 

We utilise your personal information for the following purposes: 

  • To provide the services you request, including vehicle recovery and associated services. 
  • To process payments for our services. 
  • To enhance and optimise our website and services. 
  • To respond to your inquiries and provide customer support. 
  • To send you relevant updates and marketing communications with your consent. 

3. Sharing Your Information 

We may share your personal information with: 

  • Service Providers and Business Partners: who assist us in delivering our services. 
  • Law Enforcement or Regulatory Authorities: when required by law or to protect our rights and interests. 
  • Third Parties: with your consent. 

4. Cookies and Tracking Technologies 

We employ cookies and similar technologies to collect usage data and enhance your experience on our website. You can manage your cookie preferences through your browser settings. 

5. Data Security 

We take reasonable measures to protect your personal information from unauthorised access, disclosure, or alteration. However, it is essential to recognise that no data transmission or storage method can be guaranteed to be 100% secure. 

6. Your Rights 

You have certain rights concerning your personal information, including the right to access, correct, or delete your data. Please contact us if you wish to exercise these rights. 

7. Changes to this Privacy Policy 

We may update this privacy policy to reflect changes in our practices or for legal compliance. We will notify you of any significant changes. 

8. Contact Us 

If you have questions or concerns about our privacy practices, please contact us at: 

help@thamesvalleyrecovery.com or call us on 07300 365 247 

9. Governing Law 

This privacy policy is governed by the laws of the jurisdiction in which Thames Valley Recovery is located. 

Please tailor this privacy policy to fit your specific data collection and processing procedures and consider consulting legal advice to ensure compliance with relevant laws and regulations. 

COOKIES POLICY FOR THAMES VALLEY RECOVERY  

Last Updated: October,2023 

At Thames Valley Recovery, we use cookies to enhance your experience on our website and provide you with a more personalised service. This Cookies Policy explains what cookies are, how we use them, and your choices regarding cookies. 

1. What are Cookies? 

Cookies are small text files that are stored on your device (computer, tablet, or mobile) when you visit a website. They are used to remember your preferences, provide a more efficient and secure browsing experience, and collect data on website usage. 

2. How We Use Cookies 

We use cookies for various purposes, including: 

2.1 Essential Cookies 

These cookies are necessary for the proper functioning of our website. They enable you to navigate our site and use its features. Without these cookies, our website may not perform as intended. 

2.2 Performance Cookies 

These cookies help us understand how visitors use our website. They collect information about the number of visitors, the pages visited, and the source of traffic. This information is used to improve the performance and usability of our site. 

2.3 Functionality Cookies 

Functionality cookies allow us to remember your preferences, such as language, region, or your login details, to provide a more personalised and convenient experience. 

2.4 Advertising and Targeting Cookies 

We and our advertising partners may use these cookies to deliver ads that are relevant to your interests. These cookies may also collect data about your online activity to display tailored advertisements. 

3. Your Cookie Choices 

You have the option to control or delete cookies. You can manage your cookie preferences through your browser settings. However, please be aware that disabling cookies may affect the functionality and user experience of our website. 

4. Third-Party Cookies 

Some cookies on our website are placed by third-party service providers, such as analytics and advertising companies. These providers have their own privacy policies, and we recommend reviewing them for information on how they use cookies. 

5. Updates to this Cookies Policy 

We may update this Cookies Policy to reflect changes in our practices or for legal compliance. We encourage you to check this page periodically for any updates. 

6. Contact Us 

If you have questions or concerns about our use of cookies or our privacy practices, please contact us at: 

help@thamesvalleyrecovery.com or call us on 07300 365 247 

By continuing to use our website, you consent to the use of cookies as described in this Cookies Policy. If you do not agree with our use of cookies, please adjust your browser settings accordingly or refrain from using our website. 

Please customise this policy to match your specific use of cookies and consider consulting with legal professionals to ensure compliance with applicable laws and regulations.